Welcome to our website, here you will find all of our personalised embroidered clothing and accessories!
Get 15% off your first order, use code BUYME at the checkout!
OUR CURRENT TURNAROUND TIME
All orders are processed between 10-12 working days. Any queries, please contact us and we will be happy to help!
CUSTOM ORDERS
If you'd like a custom order, please email us and we will be happy to help! We can design/create anything you'd like!
RETURNS AND REFUNDS POLICY
How It Works
We only accept returns and refunds if the item is not personalised. As majority of our items are personalised to the customers, we cannot accept a return on these, however if you are unhappy with your item, please get in touch with us and we will be able to resolve this issue.
IMPORTANT: It is solely the responsibility of the buyer if an embroidered item of clothing, bag or accessories does not have the desired result visually, as it is their decision on the style of font when purchasing the item. Any other issues with the outcome, we at the Embroidery House, will be happy to assist!
ABOUT US
Here at The Embroidery House, you will find personalised embroidered clothing and accessories for all ages. We only use the best quality and aim to give all of our customers 100% satisfaction when ordering with us. We do a wide range of different clothing and accessories and we also do custom orders which is one of our favourite things to do in our business. We like to make sure that all our customers shop with confidence with us as we have great attention to detail and all items we create are created with love and care. Any questions, please feel free to contact us and we will be happy to help.
CONTACT US
FREQUENTLY ASKED QUESTIONS
DO YOU DO WHOLESALE ORDERS?
Yes we do. If you require a wholesale order, please email us at theembroideryhouse10@hotmail.com
We provide wholesale orders for other small businesses and workwear uniform.
DO YOU ACCEPT CUSTOM ORDERS?
Yes we do accept custom orders. Our custom book gets full quite quickly so it's always important to book ahead. You can email us or DM us on instagram for a consultation. Our instagram is @theembroideryhouse10
WHAT ARE THE PAYMENT OPTIONS?
We accept major credit and debit cards, Paypal and soon to be Klarna! Keep your eyes peeled.
DO YOU SELL GIFT CARDS?
Yes we do provide gift cards, they can be sent to the person or via email. The minimum charge is £10.00 for the gift card.
SHIPPING POLICY
What You Need to Know
Shipping to the UK - We provide free UK shipping and there is no minimum spend required. We use Royal Mail services i.e 1st class, 2nd class or a tracked service all depending on the item.
Shipping outside of the UK - We do charge a shipping fee to outside of the UK. This service is international standard provided by Royal Mail.
Feel free to contact us if you have questions about our shipping policy.